Your Products (only purchased on the Website fiido-ebikes.com) are warranted against defects in materials and workmanship within 15 days
We can’t cancel the order if your parcel has been shipped out.
Acceptance time for return and exchange：within 15 days upon arrival; We will offer full refund or exchange if the product has major defects and is damaged(Without packaging damage and deliberate damage), the freight does not need to be borne by the customer; The round-trip shipping cost will borne by customer for personal reasons like dislike( Not product quality issue);Our warranty policy will be in effect upon the receipt of goods.
Please note that all accessories do not support returns. Once the package is received for purchase, the item cannot be returned.If the damage is caused by transportation, the quality of the accessories is defective, and the accessories have not been delivered for more than 35 days, we will refund the full amount within 1-2 business days after confirmation, or compensate for the new accessories for a new round of transportation .